Privacy Policy

1.1 Personal Information

We may collect certain personal information that can be used to identify you, including but not limited to:

• Device information (such as device ID, model, and operating system)
• IP address
• Location data (when location permissions are granted)
• Usage data related to your interactions with the Autoflame Mini MK9 Burner controller

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

• App usage statistics
• Technical data about your device's functioning and interactions with the MK9 Burner controller
• Performance logs and error reports

We collect information through:

• Direct interactions: When you use our App to download data from the Autoflame Mini MK9 Burner controller, communicate with the controller, send software updates, or capture screenshots.
• Automated technologies: When you use our App, we may automatically collect certain information about your device and how you interact with the App.
• Location services: With your permission, we collect location data to provide location-based services.
• Cloud backup: When you use our cloud backup feature, we collect and store your download data in cloud storage.

We use the information we collect to:

• Enable core functionality of the App, including downloading data from Autoflame Mini MK9 Burner controllers, sending software updates, and capturing screenshots
• Provide cloud backup services for your downloaded data
• Deliver location-based services when permitted
• Maintain and improve the App's performance and features
• Analyze usage patterns to enhance user experience
• Troubleshoot technical issues and debug the App
• Ensure the security of our services
• Comply with legal obligations

We prioritize the security of your data and employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure cloud storage solutions for backup services
• Regular security assessments and updates

Despite our efforts, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We may share your information with:

• Service providers: Third-party vendors and service providers who perform services on our behalf, such as cloud storage providers.
• Legal requirements: If required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With your consent: In other cases, we will obtain your consent before sharing your personal information.

We do not sell your personal information to third parties.

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing consent for the collection and processing of your data
• Requesting a copy of the personal information we have about you
• Opting out of certain data collection practices

You can exercise these rights by contacting us using the contact information provided at the end of this Privacy Policy.

6.1 App Permissions

Our App requires certain permissions to function properly:

• Location access: Required for location-based services. You can enable or disable location services in your device settings.
• Storage access: Required to download and save data from the MK9 controller.
• Network access: Required for cloud backup functionality and communication with the controller.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When deciding how long to keep your data, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your data
• Applicable legal requirements

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting and using your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Autoflame Engineering Ltd.
Email: technicalsupport@autoflame.com
Address: Corporate & Manufacturing Headquarters
Unit 1 – 2 Concorde Business Centre
Airport Industrial Estate
Wireless Road
Biggin Hill, Kent TN16 3YN
United Kingdom